Address
83 Chanboubpha Road, Ban Muen Na, Luang Prabang, Luang Prabang Province

LAOS RESERVATIONS CONSULTANT
Job ID : 16.0013510

JOB DESCRIPTION

TITLE

LAOS RESERVATIONS CONSULTANT

WORK LOCATION

83-Chanboupha road, Unit 06, Village Muen Na, Luang Prabang Laos

DIRECTLY REPORTING TO

General Manager Laos

NUMBER OF REPORTS

0

JOB GRADE

6

EFFECTIVE DATE

January 2017

PURPOSE AND SCOPE OF ROLE

The purpose of the Reservation Consultant is to handle proposals and bookings coming to Laos, sent by the Head Office in Vietnam or from overseas. The aim is to ensure that all in-destination arrangements for clients are being arranged prior to arrival and in a timely manner.

RESPONSIBILITIES & TASKS

Sales/Reservations

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Software Management

 

 

Accounting

 

 

Administration

         INTERNAL SALES TASKS

  • Co-operate with the Head office to handle all bookings from/related to your market(s)
  • Receive and read itinerary very carefully, make recommendations to HO Sales staff for improvements, new product or tailored experiences to enhance the clients experience
  • Make reservations for hotels, flights, overnight cruises and packages for all bookings
  • Follow booking procedures and SOP’s
  • Reply to emails from the head office within a maximum of 24 hours regarding proposals and 48 hours regarding booking confirmations
  • Take over other markets’ and/or Tour Desk bookings in case another Reservation Consultant is absent or busy
  • Comply with reasonable work directions from the supervisor
  • Create itineraries and produce quotes on request of the supervisor
  • Other tasks as specified by the General Manager Laos.
  • Greet clients as directed by management and assist in special circumstances, including emergency situations, airport or hospital assistance, hospitality desk, check-in, check out

    DIRECT SALES & TOUR DESK TASKS
  • Handle all bookings from direct wholesale agents and Tour Desk Hotels, including quote requests
  • Reserve hotels and flights for all bookings from Direct Agents
  • Follow booking procedures and follow up with the Operations Manager
  • Reply to emails from agents/hotels within a maximum of 24 hours regarding quotes and 48 hours regarding booking confirmations
  • Check bookings on TP and compare Quote Sheet with Itinerary to assure both match, if something is missing or not correct inform to HO Sales Consultant
  • Confirm services booked and update the status in Tour Plan

 

  • Check invoices from suppliers for services booked and approve before passing on to Accounting department
  • Issue invoices for TOI services provided for HO bookings by using Tour Plan

 

  • Collect all documents concerning the Telex 14 days prior to guest arrival
  • Prepare the telex and hand over to Junior Accountant to take for stamps and payment
  • Send the telex to other destinations (PKZ, VTE) when and if necessary

O-CHART

(done by HR)

General Manager Laos

Reservations Consultant

QUALIFICATIONS AND KNOWLEDGE

EXPERIENCE

  • Tertiary studies in Tourism, Hospitality, Economics or Business, if possible
  • Understanding of foreign/western cultures
  • Good knowledge of your Country/Destination
  • Fluent written and spoken English
 
  • Minimum 1 year in Travel, Hospitality

SKILLS

COMPETENCY LEVELS (1-3 point scale)

  • Thorough understanding of MS Office (Excel, Word, Power Point etc)
  • Problem solving
  • Excellent communication skills
  • Detail oriented approach
  • Honest and self-motivated
  • Prepared to work long hours when required
  • Long term commitment
  • Be sociable and with a hands on approach

Managing Performance

Learning and Development

Teamwork

Commitment

Planning and Organizing

Continuous Improvement

Problem Solving and Decision Making

Customer Focus

Influencing

Communicating

2

1

2

2

2

2

2

2

2

2

SPECIAL REQUIREMENTS (if any)

  • Flexibility to work overtime
  • Ability to work under pressure
  • Travel as required
 
TRAILS OF INDOCHINA Tel: (856) 71 260 456 Fax: (856) 71 260 457 Mobile: (856-20) 5597 1123 Email: gml@trailsofindochina.com

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Job Summary

2016-12-27
804

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