Address
83 Chanboubpha Road, Ban Muen Na, Luang Prabang, Luang Prabang Province

LAOS OPERATIONS EXECUTIVE
Job ID : 16.0013508

JOB DESCRIPTION

TITLE

LAOS OPERATIONS EXECUTIVE

WORK LOCATION

83 Chanboubpha Road, Ban Muen Na, Luang Prabang, Lao PDR

DIRECTLY REPORTING TO

Laos Operations Manager

NUMBER OF REPORTS

1-3

JOB GRADE

6

EFFECTIVE DATE

January 2017

PURPOSE AND SCOPE OF ROLE

The purpose of the Operations Executive role is to assist the Operations Manager to manage and supervise all operations in Laos, including the North, Vientiane and Southern region. The Operations Executive also has to work closely with the permanent guides and freelance guides employed by the company. The aim is to ensure that all in-destination arrangements for clients are being arranged prior to arrival and in a timely manner.

RESPONSIBILITIES & TASKS

Sales/Reservations

 

 

 

 

 

 

Suppliers Management / Contracting

 

 

 

 

Software management

 

 

Accounting

 

 

Administration

 

  • Taking over sales bookings from direct sales  in case Sales consultant for direct bookings is absent
  • Co-operate with the Head office to handle all bookings
  • Replying to emails from the head office within a maximum of 24 hours regarding proposals and 48 hours regarding booking confirmations
  • Take calls/reservations from hotels for direct tour desk bookings
  • Other tasks as specified by the General Manager Laos.
  • Greet clients as directed by management and assist in special circumstances, including emergency situations, airport or hospital assistance, hospitality desk, check-in, check out

 

  • Make arrangements for all bookings regarding guides, drivers, boats, meals, special activities (as per SOP’s) and reconfirm before clients arrival in Laos
  • Handle all operational tasks including welcome boards, VIP procedures, Airport/ Visa assistance and double-check/coordinate present and gift requests with Customer Care
  • Briefing and debriefing of guides and suppliers
  • Establish a good relationship with reliable suppliers providing competitive rates
  • Report to General Manager in case of any difficulties/issues
  • Reconfirm flights 48hrs prior departure of guests

 

  • Check all services on TP and confirm services booked and update the status in Tour Plan, if something is missing or not correct inform to Sales Consultant

 

  • Check all PCM’s if correctly entered.
  • Check invoices from suppliers for services booked and approve, before passing on to Accounting department

 

  • Collect all documents concerning the Telex 14 days prior to guest arrival
  • Prepare the telex and hand over to Junior Accountant to take for stamps and payment
  • Send the telex to other destinations (PKZ, VTE) when and if necessary

O-CHART

(done by HR)

Laos General Manager

Laos Operation Manager

 

Operation Executive 

 

QUALIFICATIONS AND KNOWLEDGE

EXPERIENCE

  • Tertiary studies in Tourism, Hospitality, Economics or Business, if possible
  • Understanding of foreign/western cultures
  • Good knowledge of your Country/Destination

Minimum 1 years in Travel, Hospitality

SKILLS

COMPETENCY LEVELS (1-3 point scale)

  • Fluent written and spoken English
  • Thorough understanding of MS Office (Excel, Word, Power Point etc)
  • Problem solving
  • Excellent communication skills
  • Detail oriented approach
  • Honest and self-motivated
  • Prepared to work long hours when required
  • 24hrs reachable by phone
  • Long term commitment
  • Be sociable and with a hands on approach

Managing Performance

Learning and Development

Teamwork

Commitment

Planning and Organizing

Continuous Improvement

Problem Solving and Decision Making

Customer Focus

Influencing

Communicating

2

1

3

3

2

2

2

2

2

2

SPECIAL REQUIREMENTS (if any)

  • Flexibility to work overtime
  • Handle 24 hour emergency phone in the high season
  • Ability to work under pressure
  • Travel as required
TRAILS OF INDOCHINA Tel: (856) 71 260 456 Fax: (856) 71 260 457 Mobile: (856-20) 5597 1123

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Job Summary

2016-12-27
1086

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089/1 Anou Village; Samsanthai Road;
Chanthabouly District Vientiane Capital
Lao PDR
Job Posting Inquiry:
(856) 21 254709 and (856)2028811009
Mon - Fri, 8:30am - 5:30pm
E-mail: info@108job.la